Privacy Policy

The effective date of this policy: August 21, 2018

This Privacy Policy is designed to help you better understand how we gather, use, share and store information, and discloses the privacy practices for the Social Enterprise Institute (‘SEI’) with regards to past, current and incoming users. For purposes of this Privacy Policy, any use of socialenterpriseinstitute.ca or socialenterpriseinstitute.co (‘the Site’), discussion forums and all content, information and services hosted on the Site, and enrollment in the SEI Courses, are collectively called the “Services.”

Please note that this Privacy Policy applies only to SEI Services and not necessarily to other third-party companies, websites, or platforms.

SEI is operated in support of its mission to educate and to disseminate knowledge and information for social impact and innovation entrepreneurs.

Information You Provide SEI

To provide you the Services of SEI, we may collect and store information that you disclose to us with your consent. For example, we collect information from you when you sign up for our e-mail list or participate in our online courses; and when you contact us by email, over the telephone or in-person, or in response to a survey or promotion. The information we collect may include, but is not limited to, your name, age, contact information such as telephone number, mailing address, nationality, and email address, payment information, employment and education information, and learning preferences.

When you disclose to us any personal information, we collect details on when consent was given, and to which uses of you’re data we’re permitted

How long we keep your data

We will only retain your personal data for as long as needed for the purposes set out in this document, and/or required by law.

In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 5 years.

Information Expiration and Deletion

SEI Privacy Policy offers end-to-end lifecycle protection of your information, by engaging in proper data minimization, retention and deletion processes.

When your subscription to SEI courses end, or after a maximum of 5 years of storing your information, whichever occurs first, SEI will notify you that your consent is nearing expiration, and will send you a series of communications to renew your consent. If you don’t re-opt in within the requested time frame, SEI will unsubscribe or delete your personal data.

SEI deletes the data of users who have closed their accounts.

Your IP address and how we use it.

We use your IP address to help diagnose problems and administer improvements on our online learning platform and community, including but not limited to identifying course usage and completion rates and the aggregate geographic location of our international network of users. This means that user sessions, including yours, will be tracked.

What are cookies and how do we use them?

Cookies are small files that are stored on your computer. Cookies allow websites to remember information about a user, such as a user’s preferences when visiting the website.

We use cookies to understand and save your preferences and compile aggregate data about site traffic and interactions to improve your future user experiences. As with most websites, SEI, by itself and through third-party services, uses cookies to evaluate use of this website and improve services. Since the cookie policies of third-party sites change over time, you should determine their policies by visiting the privacy policy pages of these sites directly.

You may disable Google Analytics cookies through your individual browser options.

Information Collected Through Your Use of the Services

When you browse the Site or use our Services, we may collect certain network and device information, such as IP address, geolocation information, unique device identifiers, browser type, browser language or other anonymous information of this nature. We collect this information primarily to provide an enhanced online experience. If you are not a subscribed user then the information detailed above may be deleted from our systems every 2 -3 months.

Who We Share Your Data With & Why

Your information may be shared with third-party partners only to the extent necessary to enhance the SEI user experience. Please see Annex 1 for details.

Third parties access to information is limited to their specific purpose of use. They are prohibited from using or sharing your information for any purpose other than providing the outlined services to SEI and the Site.

We do not sell, swap, or authorize commercial use of your personal information to any third party.

We may disclose your information to additional third parties in circumstances where we reasonably believe it to be necessary or appropriate, including to: respond to a governmental request; detect, prevent or otherwise address fraud, resolve security or technical issues; or safeguard the rights, property or safety of us, our users or others.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We will share your data if we are required to do so by law or to protect ourselves – for example, by court order, or to prevent fraud or other crime;

We may share your information for reasons not described in this policy. We will tell you before we do this.

COLLECTED PERSONAL INFORMATION

We do not track or collect personally identifiable information unless you provide information to us when you sign up for and use our Services. Only with your consent, we collect personal information provided by you, including when you subscribe to our email service or enroll in SEI courses. This does not include information publicly available in an individual’s capacity as an employee or official of an organization, including information for business relations.

What do we use your information for?

SEI may use your personal information for the following purposes:

  • To respond to and track inquiries and customer service requests;
  • To provide you the Services and Website features,
  • To maintain and improve the Services and Website;
  • To prevent fraud;
  • To email or contact you regarding SEI Course feedback and reminders, solicitations related to our work, our newsletters, events, and promotions and special offers from us and our partners;
  • To manage your account and account access;
  • To provide you with purchase confirmations.

YOUR RIGHTS AND CHOICES

Access to your Information

You may access the information you provided at any time. If we cannot provide you with full access to your information, we will advise of what we are not granting and the reasons for limited access.

You can modify information you have given us. If we cannot make the changes you want, we will let you know and explain why.

You can opt out of receiving our marketing emails. You may unsubscribe from e-mail lists at anytime. If you choose to withdraw consent, we will advise you of the effect.
Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your subscription, fees or payments.

E-mail us at [email protected] to have access to details about your personal information SEI may have. If you contact us requesting access to your information, we will respond within 30 days.

INFORMATION PROTECTION

We care about the security of your personal data and make all reasonable efforts to maintain the security of your personal information. You should be aware, however, that the web is inherently insecure. No method of transmission over the Internet, or method of electronic storage, is 100% secure and that unauthorized third parties may unlawfully intercept or access private data. As such, You provide us with this information at your own risk. SEI accepts no liability for the security or privacy of personal information in transit over the Internet.

INTERNATIONAL DATA TRANSFERS

SEI offers its Services in a variety of countries. If you are in a region with laws governing data collection and use which differ from those of the UK or Canada, please note that your information, including your personal information, may be transferred to countries located outside the EEA, in particular to Canada, and those countries may not have the same level of protection as the country in which you initially provided that information. When we transfer your personal information we will protect it as described in this Privacy Policy.

CHANGES TO THIS POLICY

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, Social Enterprise Institute will take reasonable steps to let you know.

HOW TO CONTACT US

For any questions about the Site or SEI Privacy Policy. Please contact our Data Protection Officer (DPO) at [email protected]

Annex 1

 

Third Party Service Provider

Data Disclosed

Purpose

Facebook Features

Facebook “Like” button may collect your IP address and the page you are visiting on our website, and may set a cookie.

To allow you to share your experience with SEI through your network.

HotJar

Anonymous ID generated by cookies, pixel tags or similar technologies embedded in webpages, ads and emails delivered to users. Advertising ID and Device ID, Encrypted Customer ID, Encrypted Merchant ID, Transaction Value.

To help identify behaviour on the Site to guide marketing decisions; to help efficiently handle and optimise the Site and deliver personalised advertising; to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics

Anonymous ID generated by cookies, pixel tags or similar technologies embedded in webpages, ads and emails delivered to users. Advertising ID and Device ID, Encrypted Customer ID, Encrypted Merchant ID, Transaction Value.

To help identify behaviour on the Site to guide marketing decisions;to help efficiently handling and optimising the Site and deliver personalised advertising; to help make sure the site is meeting the needs of its users and to help us make improvements.

LearnUpon

Account details filled out on the learning platform: Name, Email, Postal Code, Age range.

To help improve learning experience; to help make sure the site is meeting the needs of its users and to help us make improvements.

Stripe

All data required to make credit card purchases on the platform.

To fulfill your purchases.

Web development company

Your IP address and online behaviour

To help us manage our IT infrastructure. SEI will discuss, audit, inventory, and mitigate the privacy risks inherent in the data used in web development.

Digital Marketing

Your online behaviour

To target advertising through search engines

MailChimp

Your name and email address if opting to join a mailing list.

To send updates, information, and other content to you.

Facebook

Advertising ID and device ID to segment user groups based on app behaviour, encrypted e-mail address associated with PayPal users (without indicating account relationship), IP Address, Anonymous ID generated by cookies, pixel tags or similar technologies embedded in webpages, ads and emails delivered to users. Mobile advertiser ID, IP Address and other metadata via Facebook SDK in mobile apps.

To execute retargeting campaigns in order to deliver personalised advertising.